Frequently Asked Questions

Your Questions, Answered

  • Registered Clinical Counsellors (RCCs)
    RCCs hold a master’s degree in counselling psychology or a related field and are accredited through the BC Association of Clinical Counsellors (BCACC). They provide talk therapy for a wide range of mental health concerns such as anxiety, depression, trauma, and relationship issues. RCCs must complete supervised clinical hours and follow BCACC practice standards. Jenna is a long-standing member of the BCACC and in good standing (RCC # 9192).

    Psychologists (R.Psych)
    Psychologists are regulated health professionals who must complete a doctoral degree (PhD or PsyD) and extensive supervised practice. They can diagnose mental health disorders, perform formal psychological assessments and therapy. Psychologist fees are generally considerably higher than those of counsellors.

  • Counselling sessions can look different depending on a client’s age, needs, and goals. For younger children, sessions often include parents for all or part of the time—especially during the first few sessions while children build safety and comfort with both me and the space. Ongoing parent involvement helps reinforce new skills at home and supports parents in guiding their children to apply what they learn in therapy to everyday life. Sessions frequently incorporate play, games, art, and skill‑building to help children explore feelings and learn new strategies in a developmentally appropriate way.

    For youth, sessions are typically one‑on‑one, focused on the challenges they identify as most important. When appropriate, sessions may include parents or shift into a parent–youth session to support communication, alignment, or shared goals. Many youth value having a private, safe space outside of their family or peer group where they can receive guidance and support.

    For all clients, we begin with an initial session where we get to know each other, explore concerns, and collaboratively create a therapy plan. I work from a collaborative, relational approach and check in regularly about how the counselling relationship feels, whether we’re making meaningful progress, and whether this support is the right fit for you.

  • In‑person sessions take place at Groms Physio + Co in Squamish, BC, offering a supportive and engaging space for therapy. In‑person counselling is especially recommended for children and younger youth, as it often helps build comfort, connection, and engagement through face‑to‑face interaction.

    When appropriate, youth may also participate in virtual counselling,which can be helpful in situations such as residing outside of Squamish, school scheduling conflicts, illness, or for travelling athletes who need consistent support on the go.

    For parents, co-parenting, older youth virtual sessions provide added flexibility and convenience, making it easier to connect without the need for additional travel time.

  • Many extended health benefit plans offer coverage for mental health services, including support from Registered Clinical Counsellors (RCCs). Coverage varies between providers, so it’s a good idea to check your plan to see how much counselling support you receive annually.

    Once you know your coverage details, we can work together to create a counselling plan that supports your mental well‑being while staying within your plan’s financial limits.

  • In British Columbia, young people can sometimes consent to their own counselling under the Infants Act if they are able to understand the service, which means their information may remain confidential—even from parents. Counsellors must keep a youth’s information private unless the youth agrees to share it, but confidentiality has important legal limits. If a counsellor has reason to believe a child or youth is being harmed, is at risk of harm, or is experiencing neglect, they are legally required to report this under the Child, Family and Community Service Act. Counsellors may also need to break confidentiality when there is an immediate safety concern. Consent to counselling is separate from consent to share information, and counsellors regularly revisit consent as therapy progresses.

Small steps. Stronger days.